\n| Vibration or performance diagnosis<\/td>\n | Field visit, followed by a facility visit if teardown is warranted<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n This is a general guide, not a fixed rule. The right call depends on the specific machine, the
\nsuspected cause and what the customer’s own maintenance team has already ruled out.<\/p>\n Rentals and equipment during a repair<\/h2>\nWhere downtime on a specific unit cannot be absorbed while a repair or overhaul is underway,
\nSentrimax offers rental centrifuges to keep an operation running in the meantime, alongside full
\noverhaul, equipment and parts sales for customers replacing rather than repairing. Availability of
\na specific rental unit depends on current demand and equipment type; the fastest way to check is
\nto describe the application when requesting a quote.<\/p>\n What’s in the quotation package<\/h2>\nBefore any repair work begins, Sentrimax issues a written quotation package rather than a
\nverbal estimate. It includes the full inspection report from the 75-point inspection, the
\nproposed scope of work, a list of required parts, annotated photographs taken during teardown, and
\npricing with an estimated delivery time. That package is approved before repair work starts,
\nregardless of which of the three facilities is doing the work.<\/p>\n Why the process doesn’t change between facilities<\/h2>\nSentrimax maintains ISO 9001:2015 certification, and the three-stage process, inspection and
\nquote, repair, and delivery, is documented under that certification rather than built informally
\nat each shop. That is the practical reason a job can be routed between Mansfield, Edmonton and
\nKitchener without the customer noticing a difference in how it is handled: the inspection
\nstandard, the balancing specification and the quotation format are identical wherever the machine
\nends up being repaired.<\/p>\n Language support and independence<\/h2>\nSentrimax has English, French and Spanish-speaking representatives available, which matters for
\na network operating across both the United States and Canada. Sentrimax is also an independent
\nMRO provider, not a manufacturer subsidiary or authorized dealer, so a customer is not limited to
\na single manufacturer’s network when deciding where to send a machine for repair.<\/p>\n Solicitar presupuesto<\/h2>\nGetting a job started looks the same everywhere: describe the centrifuge and the problem, and
\nSentrimax will triage it, quote it, or schedule a field visit, regardless of which of the three
\nfacilities ultimately does the work.<\/p>\n |