877-741-0118<\/dd>\n<\/dl>\n<\/div>\nCalling the facility nearest your location, with the information above ready, is faster than
\nstarting with a general inquiry form, though the contact form is also available if that suits
\nyour process better.<\/p>\n
If you are not the person who normally handles this machine<\/h2>\n
Unexpected failures do not always happen when the usual maintenance lead is available. If you
\nare handling this on someone else’s behalf, take extra care with the photograph and measurement
\nsteps above rather than relying on memory of what the machine looks like or what it was doing \u2014
\nwhoever calls Sentrimax afterward will be working from what was actually recorded, not from
\ngeneral familiarity with the equipment.<\/p>\n
If the process cannot tolerate the centrifuge being down<\/h2>\n
Some plants have redundancy built in and can tolerate one unit being offline while a repair is
\nsorted out; others cannot, and the centrifuge being down is itself an operational emergency
\nregardless of the underlying mechanical cause. If that describes your situation, say so explicitly
\nwhen you call \u2014 it changes whether a rental unit to bridge the gap is worth discussing alongside
\nthe repair itself, and it is useful for Sentrimax to know upfront rather than discovering it partway
\nthrough a diagnostic conversation.<\/p>\n
What happens after the call<\/h2>\n
Whichever facility you reach will use the information gathered here to route the failure toward
\na field visit, remote review, or facility repair. From there, any equipment sent to a facility
\ngoes through Sentrimax’s documented inspection process, including a licensed technician’s 75-point
\ninspection and third-party oil analysis, before a repair quotation is prepared.<\/p>\n
If more than one centrifuge is affected<\/h2>\n
Occasionally a single upstream or downstream process issue causes symptoms on more than one
\ncentrifuge at once \u2014 a feed contamination event, for instance, rather than an independent
\nmechanical failure on each unit. If you are seeing similar symptoms across multiple machines
\nsimultaneously, mention this explicitly when you call, since it points toward a process-level cause
\nworth investigating alongside, or instead of, an individual machine failure.<\/p>\n
Why this sequence applies whether the failure turns out to be minor or major<\/h2>\n
It is tempting to assume this level of documentation is only warranted for a major failure, and
\nto skip it for something that looks minor. In practice, the same sequence is worth following
\neither way, because what looks minor at the moment of failure sometimes turns out to be a symptom
\nof something larger once inspected, and what looks major sometimes turns out to be a straightforward
\nfix. Following the same first-hour sequence regardless of how serious the failure appears removes
\nthe guesswork of deciding in the moment how much documentation the situation deserves.<\/p>\n
Call your nearest Sentrimax facility<\/h2>\n
Have your model information, photographs and a description of the failure ready, and call the
\nfacility nearest you to get the process started.<\/p>\n