Come Join the Senrimax Team!
Position Description: Operations Manager
Reports to: COO
The Employee shall perform the following duties for the Employer as outlined below, including but not limited to:
Principal Responsibilities:
- Manage office staff (direct reports) and communicate with Shop Manager to ensure all employees are meeting requirements
- Communicate progress, delays, and issues to clients and sales team
- Coordinate with the COO, Shop Manager, Engineering, and Business Development Manager to ensure that all repairs and sales meet company standards and client expectations.
- Manage Change Orders and communicate with Shop Manager for execution
- Investigate non conformance events and investigate and develop corrective action
- Monitor and optimize repair turnaround times, labor utilization, and shop capacity by analyzing workflow data, identifying bottlenecks, and implementing process improvements to increase efficiency and productivity
- Oversee inventory control, procurement of parts, and meet with suppliers to leverage buying power and minimize expenses
- Lead daily toolbox talks and weekly safety meetings and ensure their proper documentation
- Ensure all employees are compliant with required Safety, OSHA and ISO training as well as Sentrimax policies
- Continuously evaluate ways to improve repair processes and operational efficiency, present these ideas to Shop Manager and COO
- Meet with the External ISO Auditor annually and provide the requested documentation and explain relevant operational procedures as needed
- Support Sales Staff with questions and proposals
- Assist and/or prepare quotes for repair services and field service jobs
- Interview and onboard office personnel
- Assist with parts sales, purchasing, and logistics as needed to maintain seamless operations and customer service
- Assist Shop Manager in developing and implementing training plans for shop personnel and SOP’s to enhance staff performance and operational consistency
- Provide ERP support and training to local users
- Performing all other duties as required by SCI and as required for day-to-day business operations
Other Duties:
- Other duties as required
Qualifications
The Employee must meet the minimum requirements for employment during the Term of this Agreement, including but not limited to, having/being:
- Bachelor’s Degree preferred, candidates with extensive relevant experience may be considered in lieu of a degree
• 10 + Years of experience of progressive leadership including responsibilities in operations, purchasing and sales - Strong communication and leadership skills with the ability to motivate and manage cross functional teams
- Demonstrated ability to reason, analyze, and solve complex operational challenges.
- Proven capability to perform effectively under pressure in a fast-paced, high-demand environment
- Holds self and team members accountable to performance standards, timelines, and company values
- Skilled in conflict resolution and maintaining a positive and productive work environment.
- Successful track record of managing personnel, delegating responsibilities, scheduling workloads, and consistently meeting deadlines
- Proficient in the use of ERP systems for managing operations, inventory, and scheduling.
- Familiarity with industrial equipment, including centrifuges, gearboxes, and electric motors
- Self-motivated and able to work independently with minimal supervision